Refund policy

Made-to-Order Products Because every item is custom-made just for you at the time of your order, we generally do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference. Please review size charts and product descriptions carefully before ordering.

Damaged, Defective, or Misprinted Items We want you to love what you ordered. If your item arrives damaged, defective, or misprinted, we will happily replace it or issue a refund at no additional cost to you.

To request a replacement or refund:

Contact us aemedesigntees@gmail.com within 14 days of receiving your order

Include your order number

Attach clear photos of the damaged/defective/misprinted item, including the label if visible

Wrong Item Received If you received an item different from what you ordered, contact us within 14 days with photos and your order number, and we will correct the issue at no cost to you.

Lost Packages If tracking shows your package as delivered but you have not received it, please contact us so we can investigate with the carrier before any refund or reshipment decision.

Refund Processing Approved refunds are issued to your original payment method within 5–10 business days.

Non-Returnable Items For hygiene reasons, certain items (if applicable — e.g. face masks, accessories worn against skin) cannot be returned unless defective.